Ilomata International Journal of Management https://www.ilomata.org/index.php/ijjm <p>Ilomata International Journal of Management With ISSN: <a title="Portal ISSN" href="https://portal.issn.org/resource/ISSN/2714-8963#" target="_blank" rel="noopener"><span style="font-family: helvetica; font-size: small;"><span style="font-family: helvetica; font-size: medium;">2714-8963</span></span> (Online)</a> - <a title="Portal ISSN" href="https://portal.issn.org/resource/ISSN/2714-8971#" target="_blank" rel="noopener"><span style="font-family: helvetica; font-size: small;"><span style="font-family: helvetica; font-size: medium;">2714-8971</span></span> (Print)</a> is published by <a href="https://sinergi.or.id/" target="_blank" rel="noopener">Yayasan Sinergi Kawula Muda</a>, published original scholarly papers in the field of management science, both private or public sector, business management, finance, education, communication, logistics, human resources, hospitality and tourism. Ilomata International Journal of Management is published four times a year (January, April, July, October), and has collaborated with the <a href="https://pppji.id/" target="_blank" rel="noopener">Perkumpulan Profesi Pengelola Jurnal Indonesia</a>. Ilomata International Journal of Management is indexed in Science Technology Index, Directory of Open Access Journal (DOAJ), Garba Referral Digital (GARUDA), Google Schoolar, Crossref, Dimensions, and has currently been cited 31 times from 19 articles in the Scopus database (Update August 28, 2023) <a href="https://www.scopus.com/results/results.uri?src=dm&amp;sort=cp-f&amp;st1=Ilomata+International+Journal+of+Tax+and+Accounting&amp;sid=08f161d84a0515763336b0837dc27995&amp;sot=b&amp;sdt=b&amp;sl=56&amp;s=ALL%28Ilomata+International+Journal+of+Management%29&amp;cl=t&amp;ss=plf-f&amp;ws=r-f&amp;ps=r-f&amp;cs=r-f&amp;origin=searchbasic&amp;zone=queryBar&amp;sessionSearchId=08f161d84a0515763336b0837dc27995&amp;limit=10">Citedness in Scopus</a>. Please visit this page <a href="https://www.ilomata.org/index.php/ijjm/about/submissions" target="_blank" rel="noopener">https://www.ilomata.org/index.php/ijjm/about/submissions</a> to submit an article to this journal. <a title="Journal History" href="https://www.ilomata.org/index.php/ijjm/history">Journal History</a></p> Yayasan Ilomata en-US Ilomata International Journal of Management 2714-8971 <p><a href="http://creativecommons.org/licenses/by/4.0/" rel="license"><img style="border-width: 0;" src="https://i.creativecommons.org/l/by/4.0/88x31.png" alt="Creative Commons License"></a><br>This work is licensed under a <a href="http://creativecommons.org/licenses/by/4.0/" rel="license">Creative Commons Attribution 4.0 International License</a>.</p> The Effect of Consumer Perceptions and Innovation Adoption on Their Intentions to Purchase Online https://www.ilomata.org/index.php/ijjm/article/view/1082 <p>Technological changes affect various aspects of human life and daily activities. Technological advances can make the intensity of human perception comprehensive; the benefits, risks, and convenience felt when shopping online will certainly influence intentions. This research aims to analyse perceived benefits, perceived risks, perceived ease of use, and consumer innovation adoption on online shopping intentions simultaneously and partially. The population in this study consisted of people who had or were currently shopping online. The sample for this research consisted of 388 respondents. The sampling technique is non-probability sampling using the purposive sampling method. Primary data by distributing questionnaires to potential consumer respondents. The analysis techniques used are instrument tests, multiple linear regression, the F test, the t test, and the coefficient of determination. The research results show that perceived benefits, perceived risks, perceived ease of use, and consumer innovation adoption simultaneously and partially influence online shopping intentions. Consumers are expected to know their rights and obligations in terms of protection and do not need to hesitate to report the risks they receive when shopping online.</p> Anisah Emmy Indrayani Didin Mukodim Copyright (c) 2024 Anisah, Emmy Indrayani, Didin Mukodim https://creativecommons.org/licenses/by/4.0 2024-04-03 2024-04-03 5 2 359 374 10.61194/ijjm.v5i2.1082 Fraud Triangle Analysis Detects Fraudulent Financial Statements Using A Fraud Score Model from BUMN Bank 2012-2022 https://www.ilomata.org/index.php/ijjm/article/view/1101 <p>This study delves into anti-fraud measures within Indonesia's banking sector, specifically focusing on four state-owned banks (BUMN). Against a backdrop of financial challenges faced by entities like Krakatau Steel and Jiwasraya, the government and Financial Services Authority (OJK) introduced internal controls to rebuild public trust. However, concerns arise with the establishment of BUMN holding companies, consolidating top executives. Public trust significantly influences BUMN performance, leading to reinforced banking regulations by OJK. This research employs SPSS Version 25 to scrutinize the impact of pressure, opportunity, and rationalization on financial statement fraud in state-owned banks from 2012 to 2022. The study's noteworthy findings reveal that financial stability, external pressure, financial targets, and rationalization do not effectively detect financial statement fraud, while the nature of the industry and ineffective monitoring demonstrate the potential to identify such fraud. These insights contribute to a comprehensive understanding and improved prevention and management strategies for financial statement fraud in Indonesia's state-owned banking sector, emphasizing the influence of the fraud triangle.</p> Almandio Adha Emmy Indrayani Copyright (c) 2024 Almandio Adha https://creativecommons.org/licenses/by/4.0 2024-04-03 2024-04-03 5 2 375 388 10.61194/ijjm.v5i2.1101 Customer Loyalty in the case of Business-to-Business Company: Will Marketing Mix Still Work? https://www.ilomata.org/index.php/ijjm/article/view/1118 <p>Through this research, researchers highlighted the role of the marketing mix in influencing customer loyalty in business-to-business (B2B) companies. Researchers also highlighted the role of purchase decisions as a mediator between marketing mix and customer loyalty. From the conceptual perspective, marketing mix is generally considered more appropriate for B2C type companies, however, a number of studies show that marketing mix can also be applied as a marketing strategy for B2B but in a more complex context. In terms of methodology, this research approach is quantitative, and uses Partial Least Square analysis techniques. The analysis units involved are individuals who have been customers of B2B companies for at least 3 years and are spread across Jabodetabek. Due to limited B2B customers, the survey distribution technique was carried out using the snowball sampling method. The distribution of questionnaires was carried out for six months from September 2023-February 2024. The results obtained show that purchasing decisions cannot mediate between marketing mix and customer loyalty, however marketing mix can influence customer loyalty in B2B type companies. The managerial implication of the results of this research is that B2B companies can implement a marketing mix to encourage customer loyalty.</p> Muhammad Azka Prasetya Anita Maharani Shine Pintor Siolemba Patiro Copyright (c) 2024 Muhammad Azka Prasetya, Anita Maharani, Shine Pintor Siolemba Patiro https://creativecommons.org/licenses/by/4.0 2024-04-03 2024-04-03 5 2 389 400 10.61194/ijjm.v5i2.1118 Analyzıng the Impact of Knowledge Sharıng in Vırtual Teams: Practıcal Evıdence from Indonesıa Open Unıversıty https://www.ilomata.org/index.php/ijjm/article/view/1120 <p>Remote studying and working pose challenges to personal development. In this environment, knowledge sharing is essential for improvement and serves as a vital organizational tool. However, many Open University students remain unaware of the benefits derived from active engagement in Virtual Teams. This research examines the impact of knowledge sharing and skill application in virtual team sessions, focusing on the Master of Management program at the Indonesia Open University. A qualitative method through Focus Group Discussions (FGDs) with 40 <em>'the Ready to Contribute' (Siap Berkarya)</em> participants was employed. Key themes identified include leadership effectiveness, digital culture assimilation, self-efficacy, work-life balance, and the potential evolution of human resource management. The study underscores the importance of transparent communication, mutual trust, and effective coordination for virtual team functionality. It contributes to organizational policy development, emphasizes digital well-being's significance in today's digital age, and enhances understanding of virtual teams' complex dynamics.</p> Sri Yusriani Shine Pintor Siolemba Patiro Endi Rekarti Charisma Rahmat Pamungkas Nunung Nurbaeti Copyright (c) 2024 Sri Yusriani, Shine Pintor Siolemba Patiro, Endi Rekarti, Charisma Rahmat Pamungkas, Nunung Nurbaeti https://creativecommons.org/licenses/by/4.0 2024-04-13 2024-04-13 5 2 10.61194/ijjm.v5i2.1120 Application of Critical Chain Project Management on Engine Maintenance at PT. Rekatama Putra Gegana Aviation https://www.ilomata.org/index.php/ijjm/article/view/1126 <p>Planning is a crucial element for aircraft maintenance companies to achieve higher profitability. However, in practice, the company still employs traditional planning methods, which are deemed inefficient as they do not consider the productivity of each task involved, leading to issues arising from human behavior tendencies causing additional time for task completion. Aircraft maintenance planning can be improved by employing the Critical Chain Project Management (CCPM) method, which offers a different approach to determining the time and cost of aircraft maintenance. This method addresses multitasking, student syndrome, Parkinson's law, and provides buffers at the end of tasks. Analysis results show that the completion time for tasks within the company, totaling 76 days, differs by 14 days compared to the completion time using the CCPM method, which is 62 days. This indicates that employing the CCPM method for engine maintenance is more effective and efficient. The efficiency achieved amounts to Rp7,036,323.</p> Ridha Azka Raga Husna Putri Pertiwi Jasrial Jasrial Copyright (c) 2024 Ridha Azka Raga, Husna Putri Pertiwi, Jasrial Jasrial https://creativecommons.org/licenses/by/4.0 2024-04-13 2024-04-13 5 2 10.61194/ijjm.v5i2.1126 Analysis of QRIS Payment System Financial Literacy and Financial Management Performance on the Development of MSMEs https://www.ilomata.org/index.php/ijjm/article/view/1123 <p>Research purposes This is for analyze use system QRIS payments, literacy finance, performance management. Types of research This is descriptive quantitative, data collection using instrument study with those who have determined based on development theory between variable. Population in research This as many as 85 perpetrators businesses in the district Pandeglang and all over perpetrator as many as 85 business actors were created sample data observation. The data analysis method uses interpretation SPSS statistics 25. Research results show that QRIS, Literacy finance, Performance Management finance No influential or not impact to development MSME income in the sub-district Pandeglang. Recommendation for research Next, you can adding variables like variable satisfaction, attitude in use, motivation usage, and others so that expected results study the later can become donation thoughts and materials consideration so that you can increase use of QRIS. Implications Of these variables, financial literacy has the greatest influence on interest in using QRIS. Therefore, the government needs pay attention to and strengthen policies, especially in the field of financial literacy, as the main factor in increasing the interest of MSMEs and the public in using QRIS as a means of payment transactions.</p> Hamdan Hamdan Yoga Adiyanto Deni Sunaryo Copyright (c) 2024 Hamdan Hamdan, Yoga Adiyanto, Deni Sunaryo https://creativecommons.org/licenses/by/4.0 2024-04-22 2024-04-22 5 2 442 453 10.61194/ijjm.v5i2.1123 The Impacts of Organizational Changes on Negative Emotion Resulting on Employee Resistance in the Insurance Office of PT Asuransi Cakrawala Proteksi Indonesia (ACPI) https://www.ilomata.org/index.php/ijjm/article/view/1141 <p>Recently, the insurance industry has been dealing with industrial revolution 4.0, which is a major change in the technology sector that causes many changes in other sectors. The industrial revolution 4.0 begins with the utilization of moveable and controllable machines in the production process. It starts from using simple robots to sophisticated computers. The potential impact of Industry 4.0 is the emergence of employee resistance to change in the organization. This research aims to reveal, analyze, and discuss the role of organizational changes in predicting negative emotions and impacts on resistance to change. The sample used in this research was 101 participants, who were employees at &nbsp;PT Asuransi Cakrawala Prokteksi Indonesia (ACPI). Then, the sampling technique used saturated sampling and a questionnaire as a data collection tool. Structural Equation Modeling (SEM) analysis was used as a data analysis technique using the SMART PLS 3 application. The results of this research indicate that organizational change caused significant negative emotions among employees. Eventually, employees became resistant. The limitation of this research was that it only involved employees of the ACPI’s insurance office in all regions of Indonesia, so the generalization of the results of the research could not be conducted.</p> Azuarini Diah Parwati Shine Pintor S Patiro Minrohayati Copyright (c) 2024 Azuarini Diah Parwati, Shine Pintor S Patiro, Minrohayati https://creativecommons.org/licenses/by/4.0 2024-04-22 2024-04-22 5 2 454 464 10.61194/ijjm.v5i2.1141 Pandemic Pivot: Unraveling the Digital Fashion Frontier on Shopee https://www.ilomata.org/index.php/ijjm/article/view/1119 <p>During the COVID-19 pandemic, there has been a major shift in people's activities and behaviors, which are moving towards the digital world. This helps people in their daily lives, both as buyers and business people in various industries, including the fashion industry. The fashion industry itself is a sector of multinational companies that have a high-net-worth value, whose focus is mainly on designing, producing, and marketing clothes to the public. Online shopping digital platforms such as Shopee are one of the main choices for people in making shopping transactions today. The purpose of this study was to find out online consumer reviews, social media advertisement, and influencer endorsements can influence people's online purchase intention for fashion stores on the Shopee platform. The research used a non-probability sampling approach, specifically choosing the convenience sampling technique during the sample selection process. The number of samples used in the study was 130 respondents, and data collection was conducted by distributing questionnaires through Google Forms. The data analysis was conducted using the Structural Equation Modelling (SEM) program SmartPLS 4.0. The research shows that social media ads on Shopee in Jabodetabek significantly impact online purchase intentions. Influencer engagement also influences intentions positively, although not statistically significant. Online consumer reviews and purchase intention variables share similarities, both influenced by external factors. Businesses should tailor advertising strategies for optimal performance and leverage social media effectively to thrive in e-commerce.</p> Lusitania Lintang Copyright (c) 2024 Lusitania Lintang https://creativecommons.org/licenses/by/4.0 2024-05-07 2024-05-07 5 2 465 481 10.61194/ijjm.v5i2.1119 Instagram Ads Usage to Increase Interest of Generation Z House Buying of PT Wengga Citra Jaya in East Kotawaringin https://www.ilomata.org/index.php/ijjm/article/view/1124 <p>Social media has become a digital platform for carrying out marketing activities. One of the social media used to carry out marketing activities is Instagram through the Instagram Ads feature. With a wise advertising strategy and utilizing existing features, Instagram Ads can be a very effective tool in influencing consumer buying interest and driving business growth. This research aims to analyze the use of Instagram Ads in an effort to increase interest in buying a house from PT Wengga Citra Jaya in East Kotawaringin Regency among generation Z. Generation Z's interest in buying a house is still relatively low due to several reasons and considerations. Generation Z are potential buyers in the future, so the low buying interest in generation Z must be overcome by carrying out marketing communication activities. This research uses qualitative method by collecting data through interviews with sources who are responsible for PT Wengga Citra Jaya's marketing activities and interviews with experts. The results of this research show that the efforts to use Instagram Ads carried out by PT Wengga Citra Jaya have not been optimal because there are elements that have not been used optimally. For maximum use, Instagram Ads must have information, images, audio, price and promotional elements. This research can be a reference for business actors who want to take advantage from Instagram Ads. To support maximum use of Instagram Ads, the supporting elements of the Instagram Ads should be maximally utilized to get more optimal results.</p> Werra Triokta Viananda Deddy Muharman Copyright (c) 2024 Werra Triokta Viananda, Deddy Muharman https://creativecommons.org/licenses/by/4.0 2024-05-07 2024-05-07 5 2 482 502 10.61194/ijjm.v5i2.1124 Beyond Aesthetic Communication Strategies in Improving the Company's Image Through Social Media https://www.ilomata.org/index.php/ijjm/article/view/1131 <p>This study aims to analyze the role of social media in Beyond Aesthetics' communication strategy on improving their company image in the competitive world of beauty industry as a medical aesthetic specialist in Indonesia. This study uses qualitative research method, case study methodology and using strategic planning for Public Relations which analyze the situation, strategy, tactics, and evaluative research. To achieve the required information, the company's social media was analyzed and The Director of Sales and Operations and related staff was interviewed to give their in-depth knowledge about the company's communication strategy which resulted in using integrated and proactive communication strategy using educational approach while having a strong understanding of consumer needs and the market's dynamics and quickly adapting with the rapid changes in the industry are the Beyond Aesthetics' social Media Communication Strategy. In conclusion, based on this study, the right media, creating interesting content, and implementing the appropriate communication strategies plays a big role in building a positive company image in the eyes of the stakeholders and ensuring their loyalty for Beyond Aesthetic to reach their success.</p> Erin Arita Naori Deddy Muharman Copyright (c) 2024 Erin Arita Naori, Deddy Muharman https://creativecommons.org/licenses/by/4.0 2024-05-07 2024-05-07 5 2 503 523 10.61194/ijjm.v5i2.1131 Human Resource Competency Development to Support the Development of Blue Economy-Based Marine Energy https://www.ilomata.org/index.php/ijjm/article/view/1140 <p>The utilization of ocean energy based on the blue economy&nbsp; has become a primary focus in efforts to achieve sustainability in the maritime sector. The development of this sector requires high-quality human resources to address complex challenges. Therefore, this research aims to identify the need for human resource competencies to support the development of ocean energy based on the blue economy. This study adopts a mixed-methods approach (qualitative and quantitative) with a survey of stakeholders in the ocean energy sector. The survey will be conducted to gather data on the competencies required by personnel in various fields such as technology services, management, and law. The collected data will be analyzed using factor analysis techniques to identify the most important competencies. The targeted outcome is to provide employees as future generations with additional knowledge insight into relevant blue economy&nbsp; aspects aligning with the needs and challenges they will face in the future. We hope that the results of this research will provide valuable information for those involved in human resource development in the ocean energy service sector. This information can be utilized to develop training and staff development programs tailored to the specific needs.</p> Ryani Dhyan Parashakti Didin Hikmah Perkasa Dwi Aprillita Meysiel Elvaresia Muhammad Alif Rizky Copyright (c) 2024 Ryani Dhyan Parashakti, Didin Hikmah Perkasa, Dwi Aprillita, Meysiel Elvaresia, Muhammad Alif Rizky https://creativecommons.org/licenses/by/4.0 2024-05-07 2024-05-07 5 2 524 541 10.61194/ijjm.v5i2.1140 Utilitarian and Hedonic Shopping Motives and Attitude towards Online Shopping of Generation Z in Indonesia https://www.ilomata.org/index.php/ijjm/article/view/1135 <p>The purpose of this study was to analyze the effect of hedonic and utilitarian shopping motives on generation Z's online repurchase intention. The study also aims at examining the interaction between consumers’ internal factor (that is, shopping motives) and external stimuli (i.e, product type) on online repurchase intention. This research uses a quantitative approach, namely explanatory research. The research was conducted on 143 respondents of generation Z in Indonesia. The data analysis technique used in this study is multiple regression with mediating variables and independent sample t-test. The results showed that: 1) Hedonic and utilitarian shopping motives positively affect online repurchase intention of generation Z, 2) Attitudes towards online shopping partially mediated the influenceof utlilitarian and hedonic shopping motives on online repurchase intention of generation Z,&nbsp; 3) Hedonic shopping motives’ influence on online repurchase intention of generation Z is higher than that of utilitarian motives if the product category is a hedonic product, and 4) Utilitarian shopping motives’ influence on online repurchase intention of generation Z is higher than that of hedonic motives if the product category is a utilitarian. The research provides important implications that consumers (especially Generation Z) have hedonic and utilitarian online shopping motives. Therefore, managers need to provide online shopping experience which can evoke both both hedonic and utilitarian shopping motives.</p> Ike Janita Dewi Umbu Saga Ana Kaka Mahemba Copyright (c) 2024 Ike Janita Dewi, Umbu Saga Ana Kaka Mahemba https://creativecommons.org/licenses/by/4.0 2024-05-07 2024-05-07 5 2 542 558 10.61194/ijjm.v5i2.1135 Implementation of QRIS Digital Payments to Encourage The Development of Local MSMEs in Bali https://www.ilomata.org/index.php/ijjm/article/view/1149 <p>The presence of QRIS can be applied at various business scales, including MSMEs which are an important pillar of the Indonesian economy. The problem in this research is to determine the implementation of using QRIS as a payment method in the growth of MSMEs in Bali? This research aims to see the level of development of local MSMEs in Bali with QRIS as their digital payment. This research is quantitative descriptive. By using this method, the data collected only follows the criteria and objectives of this research for MSMEs that use the QRIS digital payment system. The results of this research analysis show that the growth of MSME data for each district in Bali has increased, as proven from the beginning of 2020 to August 2023. Seeing the increase in the number of QRIS merchants every year in the Bali Province region illustrates the positive impact it has had on the use of QRIS as a digital payment system. By using a digital-based payment system (QRIS), their merchandise turnover has increased rapidly, thereby improving the economic development of local Balinese MSMEs. Many customers are switching from cash payments to transactions using the QRIS digital payment medium, because of its convenience and security. So more and more local Balinese MSMEs are using QRIS, indicating that QRIS is improving the economy of MSMEs in Bali.</p> Dewa Gde Yoga Permana Julang Aryowiloto Copyright (c) 2024 Dewa Gde Yoga Permana, Julang Aryowiloto https://creativecommons.org/licenses/by/4.0 2024-05-29 2024-05-29 5 2 559 568 10.61194/ijjm.v5i2.1149 The Operational Risk Management and Supplier Service Recovery in Improving Customer Satisfaction https://www.ilomata.org/index.php/ijjm/article/view/1151 <p>Currently, many production facilities are very concerned about the sustainability of their production processes. Generally,&nbsp;&nbsp; ICS users&nbsp; need suppliers to maintain production facilities, especially during the operation period. Therefore,&nbsp; response of supplier&nbsp; is important to recover the critical equipment of production&nbsp; facilities such as ICS&nbsp; in Indonesia. In this study, ORM (Operational Risk Management)&nbsp; was chosen as one of the independent variables along with Supplier Service Recovery to create customer satisfaction who do not have a service contract with the supplier. Strategy of suppliers is needed to find good after sales service. There is a research gap in this study between the expectations of ICS users and their Satisfaction&nbsp; without considering long-terms relationship and&nbsp; long term marketing /business plan. This is conducted&nbsp; using a quantitative approach. Data collection method&nbsp; is done by providing a list of questions and&nbsp; sent to&nbsp; users maintenance&nbsp; managers where&nbsp; are located with in Indonesia. The 20 questionnaires are developed according to each variable. The&nbsp; 5-point Likert scale is used.&nbsp; The tool of&nbsp; analyze is using the Structural&nbsp; Equation Model&nbsp; with&nbsp;&nbsp;&nbsp; the WarpPLS&nbsp;&nbsp; 7.0. approach. ORM is found to mediate the relationship between supplier service recovery and customer satisfaction but&nbsp; supplier service recovery will not give impact to customer satisfaction directly. The ORM and Supplier Service Recovery are proven to bring satisfaction to ICS customers.</p> Ichsan Gaffar Ika Agustina Tohiroh Adi Wicaksono Copyright (c) 2024 Ichsan Gaffar, Ika Agustina, Tohiroh, Adi Wicaksono https://creativecommons.org/licenses/by/4.0 2024-06-03 2024-06-03 5 2 569 586 10.61194/ijjm.v5i2.1151 Beyond Reach: Social Media Performance as A Key Metricfor Marketing Success https://www.ilomata.org/index.php/ijjm/article/view/1163 <p>Social media is now an integral part of business activities. Companies that manage social media effectively can experience significant benefits in improving their marketing performance. Study results show that there are still many businesses that have not developed effective social media strategies in their marketing efforts. This study explores the social media marketing strategies that Micro, Small, and Medium Enterprises (SMEs) should adopt to improve their social media performance, which in turn will improve overall marketing results. To achieve optimal social media performance, social media marketing strategies adopted by SMEs should involve Social Media based Customer Engagement. This study adopted a quantitative approach and collected data from 265 SMEs in the food and beverage sector in Semarang, Solo, Kudus, and Jepara regions using a purposive sampling method. Data collected through questionnaires were used to test the empirical model using Structural Equation Modelling (SEM-AMOS). The results showed that the implementation of effective social media marketing strategies by SMEs can increase Social Media-based Customer Engagement, which in turn will have a positive impact on their social media performance. Increased customer engagement through social media can also be strengthened by the Brand Exposure strategy applied in marketing through social media.</p> Mohamad Rifqy Roosdhani Samsul Arifin Khamisah Abd Manaf Copyright (c) 2024 Mohamad Rifqy Roosdhani, Samsul Arifin, Khamisah Abd Manaf https://creativecommons.org/licenses/by/4.0 2024-06-12 2024-06-12 5 2 587 605 10.61194/ijjm.v5i2.1163 Implementing Human Resource Strategy in Trans Studio Garden Tanjungpinang https://www.ilomata.org/index.php/ijjm/article/view/1167 <p>Human resources are individuals who have structured abilities from a combination of thinking skills and physical abilities in an organization. Based on the results of brief interviews with several employees, the majority of employees said they felt less confident when serving visitors, this was due to a lack of coaching or training in communicating and operating rides on an ongoing basis. The objective of this study to description implications of human resource strategies at Trans Studio Garden Tanjungpinang. The research method uses a qualitative approach. This research used the purposive sampling method obtained 5 informants. The data analyzedby using triangulation. The results of this study indicate that Trans Studio Garden Tanjungpinang, in its human resource management strategy, provides training to all employees every 3 months to increase work experience and expertise in serving visitors. The suggestions in this study that companies can carry out training, especially related&nbsp; to public speaking to employees, this aims to improve employee communication skills for the better.</p> Satriadi Tara Chairunnisya Fery Prayoga Saputra Fhertyna Apriyanti Irmawati Copyright (c) 2024 Satriadi, Tara Chairunnisya, Fery Prayoga Saputra, Fhertyna Apriyanti, Irmawati https://creativecommons.org/licenses/by/4.0 2024-06-12 2024-06-12 5 2 606 616 10.61194/ijjm.v5i2.1167 Digital Marketing Applications in the Retail Sector: A Systematic Mapping Study https://www.ilomata.org/index.php/ijjm/article/view/1168 <p>This study investigates the trends, methods, research types, and focus areas of digital marketing applications in retail from 2018 to 2022. Through a systematic mapping of fifty articles, the study aims to identify key contributions by country, prevalent research methods, types, and focal areas. The analysis reveals an overall increase in publications over the period, with a notable decline in 2022. In 2021, the United States and the United Kingdom emerged as the leading contributors to research in this field. Quantitative methods and Validation Research were found to be predominant, with Solution Papers following. A significant focus of recent research has been on Social Media Marketing and Emerging Technologies. The study provides a thorough review of recent developments in digital retail marketing, laying the groundwork for future research advancements</p> Dini Indiani Ria Arifianti Anang Muftiadi Copyright (c) 2024 Dini Andiani Dini Andiani, Ria Arifianti, Anang Muftiadi https://creativecommons.org/licenses/by/4.0 2024-06-12 2024-06-12 5 2 617 636 10.61194/ijjm.v5i2.1168 Certificate of Origin Management in Supporting the Export Process: A Qualitative Descriptive Analysis on Marine Cargo Expeditions https://www.ilomata.org/index.php/ijjm/article/view/1164 <p>The complexity of managing export documentation and the lack of knowledge of regulations in the importing country cause non-fulfilment of requirements and cancellation of exports. This study aims to determine the stages and the mechanism for managing certificates of origin in the export process by freight forwarding or marine cargo expedition representing the exporter. The research used qualitative descriptive methods and approaches. Data was collected by observation and documentation at two marine cargo expedition companies in Semarang, Central Java, Indonesia. Data is analyzed and presented using a flowchart diagram. The results show that these companies manage COO documents through the eSKA website, with the completeness of filling in the basic information of exporters, consignees, route and transport, and supporting documents, including export declaration, packing list, invoice, goods, and cost structure. Overall, export documents are indispensable for international trade as they ensure goods' legal compliance and smooth flow across borders. The role of the freight forwarding company or marine cargo expedition in this process is to advise the exporter on the required paperwork, ensure compliance with relevant regulations, and communicate with the appropriate authorities to obtain the certificate. The positive implications of this research are that the administration of export documentation, particularly Certificates of Origin (COO) via the eSKA platform by marine cargo expeditions, enhances time efficiency for exporters and proves efficacious in ensuring the legal compliance of COO document handling. Moreover, COOs can yield favourable effects through preferential tariffs, thereby augmenting the competitiveness of exported goods.</p> Sumarwanto Evada Rustina Arief Dermawan Hening Nakuloadi Fajar Aribowo Alam Setiawan Copyright (c) 2024 Sumarwanto, Evada Rustina, Arief Dermawan, Hening Nakuloadi, Fajar Aribowo, Alam Setiawan https://creativecommons.org/licenses/by/4.0 2024-06-12 2024-06-12 5 2 637 648 10.61194/ijjm.v5i2.1164 Finding Talent: What Does Talent Management Require in Order to Change? https://www.ilomata.org/index.php/ijjm/article/view/1181 <p>This study examines the concept of “talent management for change” through a comprehensive review and mapping of the literature from a multilevel perspective. It utilizes published journals sourced from the Publish or Perish (PoP) database based on Google Scholar, with a subsequent elimination process to ensure relevance and credibility, including only those indexed by Scopus. The literature review reveals current research trends related to organizational change in talent management. Additionally, it identifies key variables and suggests future research directions from a multilevel perspective. A limitation of this study is its reliance on data from sources with high credibility and Scopus indexing, included based on their relevance. For the implication, this literature review offers conceptual and practical insights into talent management for change, providing a general overview and identifying specific needs. Furthermore, it enhances understanding of the topic and offers guidance for future research. This study maps existing research in published journals concerning talent management for change, highlighting its relevance and identifying essential elements for managing talent in the context of change.</p> Reni Rosari Vania Olivine Danarilia Heni Ardianto Copyright (c) 2024 Reni Rosari, Vania Olivine Danarilia, Heni Ardianto https://creativecommons.org/licenses/by/4.0 2024-06-13 2024-06-13 5 2 649 668 10.61194/ijjm.v5i2.1181 Persuasive Through Ethos, Logos, and Pathos in BTS' Speech at The White House https://www.ilomata.org/index.php/ijjm/article/view/1015 <p>Race is the diversity given by God Almighty. Race can be understood as the distinctive characteristics of a nation in groups based on different physical characteristics. This difference is a beautiful thing because humans do not only consist of one group, but also various groups with differences that can complement one another. Unfortunately, in the reality of social life, there is still discrimination against certain races with different physical forms from the majority in a region. The United States is an example of a country that has the highest level of racism in the world. The Asian-American race often experiences acts of racism that result in fatalities. BTS, a band from South Korea, became the representative of Asians invited by Joe Biden to speech at The White House to express their concern about hate crimes. The purpose of this study is to analyze BTS' speech regarding racial issues towards Asians at The White House from the perspective of Rhetorical theory using the elements of ethos, logos, and pathos. The speech reflected the reality of racism towards Asian ethnic groups, as well as a solution to end this problem by fighting racism at all levels of society. This research uses the interview method by collecting primary and secondary data from relevant books, journal articles, and websites to analyze the Rhetoric speech by BTS in order to get accurate results. The implications of the results of this study include improving Rhetoric not only used in Political occasions but can be used for anyone like BTS did from an entertainment background.</p> Renita Nabila Putri Deddy Muharman Fath Mashuri Copyright (c) 2024 Renita Nabila Putri, Deddy Muharman, Fath Mashuri https://creativecommons.org/licenses/by/4.0 2024-06-18 2024-06-18 5 2 669 678 10.61194/ijjm.v5i2.1015