Article Sidebar

Download
PDF
Statistic
Read Counter : 0 Download : 0

Main Article Content

Abstract

Employee work performance looks different even though they admit that they have the same job satisfaction, so the research questions to be asked are, is there a direct effect of job satisfaction on job performance? and is there an indirect effect of job satisfaction on job performance through resilience?. So far, it is known that job satisfaction is an important factor, but it does not measure the resilience that occurs in individuals, even though sustainable work performance occurs not only because they are satisfied with their jobs but resilience plays an important role in long-term work. This study uses a non-experimental quantitative approach with a case study approach because it aims to see a group of samples and not to generalize the results of the study. Samples were collected by being selected based on job performance assessments from the research location. Data were taken using three scales and analyzed with mediation. The results of this study explain that rejecting the first null hypothesis, which means that there is a direct effect of job satisfaction on job performance significantly. Then rejecting the second null hypothesis, which means that there is an indirect effect of job satisfaction on job performance through resilience significantly. The conclusions and suggestions in this study are explained further.

Keywords

Individual Work Performance Work Satisfaction Resilience

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite
Singarimbun, S. M., Hasanuddin, H., & Hardjo, S. (2025). Resilience can Predict the Increase in the Influence of Job Satisfaction on each Individual’s Work Performance. Ilomata International Journal of Social Science, 6(3), 910-922. https://doi.org/10.61194/ijss.v6i3.1719

References

  1. Adhan, M., Jufrizen, J., Prayogi, M. A., & Siswadi, Y. (2019). Peran Mediasi Komitmen Organisasi pada Pengaruh Kepuasan Kerja terhadap Kinerja Dosen Tetap Universitas Swasta di Kota Medan. Jurnal Samudra Ekonomi Dan Bisnis, 11(1), 1–15. https://doi.org/10.33059/jseb.v11i1.1654
  2. Adianita, H., Susilowati, D., & Muslinawati, R. (2021). Pengaruh Kepuasan Kerja Terhadap Kinerja Pegawai Kejaksaan Negeri Berau. Ekonomi, Keuangan, Investasi Dan Syariah (EKUITAS), 3(2), 188–192. https://doi.org/10.47065/ekuitas.v3i2.1107
  3. Ahmad, N. F. D., Ren Jye, A. K., Zulkifli, Z., & Bujang, M. A. (2020). The Development and Validation of Job Satisfaction Questionnaire for Health Workforce. Malaysian Journal of Medical Sciences, 27(6), 128–143. https://doi.org/10.21315/mjms2020.27.6.12
  4. Aisah, E. (2022). Hubungan Antara Kepuasan Kerja Dengan Komitmen Organisasi Pada Guru SMK Swasta Mandiri Deli Serdang [Thesis, Universitas Medan Area]. https://repositori.uma.ac.id/handle/123456789/18447
  5. Al-Omari, K., & Okasheh, H. (2017). The Influence of Work Environment on Job Performance: A Case Study of Engineering Company in Jordan. International Journal of Applied Engineering Research, 12(24), 15544–15550.
  6. Angka, A. F. S., & Sulawati. (2022). Pengaruh Motivasi, Disiplin dan Lingkungan Kerja Terhadap Kinerja Pegawai pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Parepare. Jurnal Ilmiah Multidisiplin Amsir, 1(1), 123–133. https://doi.org/10.62861/jimat%20amsir.v1i1.198
  7. Antara, G. P. W. I. (2020). The Effect of Performance Appraisal and Work Environment towards Employee Performance Mediated By Job Satisfaction. International Journal of Contemporary Research and Review, 11(05). https://doi.org/10.15520/ijcrr.v11i05.806
  8. Antonio, A. N., & Kurniawan, J. E. (2024). Pengaruh Resiliensi Terhadap Kinerja Karyawan Dengan Job Insecurity Sebagai Mediator. Jurnal Ilmiah Edunomika, 8(2). http://dx.doi.org/10.29040/jie.v8i2.13152
  9. APA Dictionary of Psychology. (2018, 04). https://dictionary.apa.org/
  10. Arikunto, S. (2006). Prosedur Penelitian Tindakan Kelas: Vol. 136(2). Bumi Aksara.
  11. Armstrong, M. (2021). Manajemen Kinerja: Handbook manajemen SDM. Terjemahan: Lita Yusron. Nusamedia.
  12. Athota, V. S., Budhwar, P., & Malik, A. (2020). Influence of Personality Traits and Moral Values on Employee Well‐Being, Resilience and Performance: A Cross‐National Study. Applied Psychology, 69(3), 653–685. https://doi.org/10.1111/apps.12198
  13. Avey, J. B., Reichard, R. J., Luthans, F., & Mhatre, K. H. (2011). Meta‐analysis of the impact of positive psychological capital on employee attitudes, behaviors, and performance. Human Resource Development Quarterly, 22(2), 127–152. https://doi.org/10.1002/hrdq.20070
  14. Azwar, S. (2015). Penyusunan Skala Psikologi. Pustaka Belajar.
  15. Brink, H. (2009). Fundamental of Research Methodology for Health Care Professionals. Juta Press.
  16. Caza, B. B., & Milton, L. P. (2011). Resilience at Work. Oxford University Press. https://doi.org/10.1093/oxfordhb/9780199734610.013.0068
  17. Chiu, W., Won, D., & Bae, J. (2019). Internal marketing, organizational commitment, and job performance in sport and leisure services. Sport, Business and Management: An International Journal, 10(2), 105–123. https://doi.org/10.1108/SBM-09-2018-0066
  18. Choi, J., & Lee, K. (2013). Effects of employees’ perceptions on the relationship between HR practices and firm performance for Korean firms. Personnel Review, 42(5), 573–594. https://doi.org/10.1108/PR-12-2011-0176
  19. Connor, K. M., & Davidson, J. R. T. (2003). Development of a new resilience scale: The Connor-Davidson Resilience Scale (CD-RISC). Depression and Anxiety, 18(2), 76–82. https://doi.org/10.1002/da.10113
  20. Farkas, D., & Orosz, G. (2015). Ego-Resiliency Reloaded: A Three-Component Model of General Resiliency. PLOS ONE, 10(3), e0120883. https://doi.org/10.1371/journal.pone.0120883
  21. Fitria, Y., & Linda, M. R. (2020). Kepuasan Kerja: Sebagai Variabel Mediasi Hubungan Antara Employee Engagement dan Organizational Commitment. Jurnal Inspirasi Bisnis Dan Manajemen, 4(1), 17. https://doi.org/10.33603/jibm.v4i1.3347
  22. Fogaça, N., Rego, M. C. B., Melo, M. C. C., Armond, L. P., & Coelho, F. A. (2018). Job Performance Analysis: Scientific Studies in the Main Journals of Management and Psychology from 2006 to 2015: Job Performance Analysis. Performance Improvement Quarterly, 30(4), 231–247. https://doi.org/10.1002/piq.21248
  23. Gito, M., Ihara, H., & Ogata, H. (2013). The relationship of resilience, hardiness, depression and burnout among Japanese psychiatric hospital nurses. Journal of Nursing Education and Practice, 3(11), p12. https://doi.org/10.5430/jnep.v3n11p12
  24. Hasibuan, M. S. (2014). Manajemen Sumber Daya Manusia. PT. Bumi Aksara.
  25. Hudgins, T. A. (2016). Resilience, job satisfaction and anticipated turnover in nurse leaders. Journal of Nursing Management, 24(1), E62–E69. https://doi.org/10.1111/jonm.12289
  26. Ibrahim, B.A., Hussein, S.M. (2024). Relationship between resilience at work, work engagement and job satisfaction among engineers: a cross-sectional study. BMC Public Health 24, 1077. https://doi.org/10.1186/s12889-024-18507-9
  27. I. Putu Putra Oka Sujana & I. Komang Ardana. (2016). Pengaruh Kepemimpinan Transformasional dan Komitmen Organisasional terhadap Kepuasan Kerja Karyawan pada PT. Kopi Bali Factory Tour Denpasar. E-Jurnal Manajemen Universitas Udayana, 5(5).
  28. Kar, B., & Mishra, B. (2016). A literature review on occupational stress and job performance. International Journal of Engineering and Management Research (IJEMR), 6(1), 402–407. https://doi.org/114.122.10.64
  29. Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., De Vet, H. C. W., & Van Der Beek, A. J. (2014). Construct Validity of the Individual Work Performance Questionnaire. Journal of Occupational & Environmental Medicine, 56(3), 331–337. https://doi.org/10.1097/JOM.0000000000000113
  30. Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., De Vet Henrica, C. W., & Van Der Beek, A. J. (2011). Conceptual Frameworks of Individual Work Performance: A Systematic Review. Journal of Occupational & Environmental Medicine, 53(8), 856–866. https://doi.org/10.1097/JOM.0b013e318226a763
  31. Kreitner, & Knicki. (2017). Perilaku Organisasi (Orgaizational. Behavior). Salemba Empat.
  32. Losoi, H., Turunen, S., Wäljas, M., Helminen, M., Öhman, J., Julkunen, J., & Rosti-Otajärvi, E. (2013). Psychometric Properties of the Finnish Version of the Resilience Scale and its Short Version. Psychology, Community & Health, 2(1), 1–10. https://doi.org/10.5964/pch.v2i1.40
  33. Luthans, F., Luthans, B. C., & Luthans, K. W. (2021). Organizational behavior (An evidence-based approach fourteenth edition). IAP.
  34. Luthans, F., Youssef, C. M., & Avolio, B. J. (2006). Psychological capital: Developing the human competitive edge. Oxford university press.
  35. Mangkunegara, A. A. A. P., & Huddin, M. (2016). The Effect of Transformational Leadership and Job Satisfaction on Employee Performance. Universal Journal of Management, 4(4), 189–195. https://doi.org/10.13189/ujm.2016.040404
  36. Mangkunegara, A. P. (2015). Sumber Daya Manusia Perusahaan. Remaja Rosdakarya.
  37. Mangkunegara, A. P. (2017). Manajemen Sumber Daya Manusia. Remaja Rosdakarya.
  38. Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: Recent research and its implications for psychiatry. World Psychiatry, 15(2), 103–111. https://doi.org/10.1002/wps.20311
  39. Masten, A. S., & Barnes, A. J. (2018). Resilience in Children: Developmental Perspectives. Children, 5(7), 98. https://doi.org/10.3390/children5070098
  40. Matheswaran, Dr. V. P., & Nithya, K. (2018). Factors Influencing Employee Job Performance –A Theoretical Study. International Journal Of Innovative Research In Technology, 4(12). https://scholar.google.com/scholar?cites=6329558002381675732&as_sdt=2005&sciodt=0,5&hl=id
  41. McEwen, K. (2011). Building resilience at work. Australian academic press.
  42. Mir’atannisa, I. M., Rusmana, N., & Budiman, N. (2019). Kemampuan Adaptasi Positif Melalui Resiliensi. Journal of Innovative Counseling : Theory, Practice, and Research, 3(02), 70–75.
  43. Mufidah, A. C. (2017). Hubungan antara dukungan sosial terhadap resiliensi mahasiswa bidikmisi dengan mediasi efikasi diri. Jurnal Sains Psikologi, 6(2), 68–74.
  44. Nashori, F., & Saputro, I. (2021). Psikologi Resiliensi. Universitas Islam Indonesia.
  45. Newman, D. (2013). How Shifting Communication Trends Are Impacting Digital Transformation. Research Centre of Business Administration in The Bucharest University of Economic Studies, Romania.
  46. Nuari, N. A. (2016). Quality Work Life dan Kepuasan Kerja Perawat di Rumah Sakit Amelia Pare. Jurnal Ners Dan Kebidanan (Journal of Ners and Midwifery), 3(1), 001–007. https://doi.org/10.26699/jnk.v3i1.ART.p001-007
  47. Ocktafian, Q. (2021). Pengaruh Resiliensi Karyawan terhadap Kinerja Karyawan melalui Kepuasan Hidup. Jurnal Ilmu Manajemen, 9(2), 830. https://doi.org/10.26740/jim.v9n2.p830-843
  48. Putri, G. V. (2019). Dampak kepuasan kerja terhadap kinerja pegawai.
  49. Rachman, M. (2021) The Impact of Work Stress and the Work Environment in the Organization: How Job Satisfaction Affects Employee Performance?. Journal of Human Resource and Sustainability Studies, 9, 339-354. doi: 10.4236/jhrss.2021.92021
  50. Ramos-Villagrasa, P. J., Barrada, J. R., Fernández-del-Río, E., & Koopmans, L. (2019). Assessing Job Performance Using Brief Self-report Scales: The Case of the Individual Work Performance Questionnaire. Revista de Psicología Del Trabajo y de Las Organizaciones, 35(3), 195–205. https://doi.org/10.5093/jwop2019a21
  51. Robbins, & Judge. (2015). Perilaku Organisasi (Edisi 16). Salemba Empat.
  52. Robbins, S. (2016). Perilaku Organisasi (Edisi Kesepuluh). Indeks.
  53. Robbins, S. P., & Judge, T. A. (2014). Perilaku Organisasi (Organizational Behavior) (Edisi 12). Salemba Empat.
  54. Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior ((17th.ed)). In Pearson Education Limited.
  55. Robbins, S. P., Judge, T. A., Saraswati, R., & Sirait Febriella. (2017). Perilaku Organisasi (ed. 16., cet. 6). Salemba Empat.
  56. Robertson, I. T., Cooper, C. L., Sarkar, M., & Curran, T. (2015). Resilience training in the workplace from 2003 to 2014: A systematic review. Journal of Occupational and Organizational Psychology, 88(3), 533–562. https://doi.org/10.1111/joop.12120
  57. Rutten, B. P. F., Hammels, C., Geschwind, N., Menne‐Lothmann, C., Pishva, E., Schruers, K., Van Den Hove, D., Kenis, G., Van Os, J., & Wichers, M. (2013). Resilience in mental health: Linking psychological and neurobiological perspectives. Acta Psychiatrica Scandinavica, 128(1), 3–20. https://doi.org/10.1111/acps.12095
  58. Shin, H., Park, Y. M., Ying, J. Y., Kim, B., Noh, H., & Lee, S. M. (2014). Relationships between coping strategies and burnout symptoms: A meta-analytic approach. Professional Psychology: Research and Practice, 45(1), 44–56. https://doi.org/10.1037/a0035220
  59. Sinaga, T. N. S., & Zairnati. (2025). Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Generasi Milenial di Era Digital. Jurnal Rumpun Manajemen Dan Ekonomi, 2(1), 255–262. https://doi.org/10.61722/jrme.v2i1.3493
  60. Southwick, S. M., Bonanno, G. A., Masten, A. S., Panter-Brick, C., & Yehuda, R. (2014). Resilience definitions, theory, and challenges: Interdisciplinary perspectives. European Journal of Psychotraumatology, 5(1), 25338. https://doi.org/10.3402/ejpt.v5.25338
  61. Subiyanti, W., & Trisnadi, D. (2022). Pengaruh kepuasan kerja terhadap kinerja karyawan divisi produksi PT. Tiga Putra Abadi Perkasa Kabupaten Purwakarta. Jurnal Bisnis, 10(2), 207–219. https://doi.org/10.62739/jb.v10i2.32
  62. Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif dan R & B. Alfabeta.
  63. Suryadi, D. (2018). Melenting Menjadi Resilien (I). ANDI.
  64. Sutrisno, E. (2016). Manajemen Sumber Daya Manusia. Prenadamedia Group.
  65. Tiatna, C. (2015). Perilaku Organisasi dalam Pendidikan. Remaja Rosdakarya.
  66. Tonnisen, U. K., & Ie, M. (2020). Pengaruh Kompensasi dan Resiliensi Terhadap Kepuasan Kerja Karyawan. Jurnal Muara Ilmu Ekonomi Dan Bisnis, 4(1), 156. https://doi.org/10.24912/jmieb.v4i1.7715
  67. Turk, E. W. (2018). Principals’ perceived relationship between emotional intelligence, resilience, and resonant leadership throughout their career. Widener University.
  68. Varshney, D., & Varshney, N. K. (2017). The effect of resilience on performance and job satisfaction among construction managers in Saudi Arabia. Global Business and Organizational Excellence, 36(5), 36–45. https://doi.org/10.1002/joe.21799
  69. Walpita, Y. N., & Arambepola, C. (2020). High resilience leads to better work performance in nurses: Evidence from South Asia. Journal of Nursing Management, 28(2), 342–350. https://doi.org/10.1111/jonm.12930
  70. Wang, X., Li, C., Chen, Y., Zheng, C., Zhang, F., Huang, Y., & Birch, S. (2022). Relationships between job satisfaction, organizational commitment, burnout and job performance of healthcare professionals in a district-level health care system of Shenzhen, China. Frontiers in Psychology, 13, 992258. https://doi.org/10.3389/fpsyg.2022.992258
  71. Wibowo. (2017). Manajemen Kinerja. Raja Grafindo Persada.
  72. Wijono, S. (2015). Psikologi Industri dan Organisasi: Dalam Suatu Bidang Gerak Psikologi Sumber Daya Manusia. Kencana.
  73. Wungu, K. M. (2020). Hubungan Self Efficacy dan Iklim Organisasi dengan Job Performance pada Broker Properti di Jawa Timur [Masters, UNTAG SURABAYA]. https://doi.org/10/JURNAL%20TURNITIN.pdf