Article Sidebar

Download
PDF
Statistic
Read Counter : 104 Download : 141

Main Article Content

Abstract

The government has regulated the pattern of identification and registration of motor vehicle ownership administration and the pattern of imposition of taxes, including compulsory donations of traffic accident funds through the One Roof Motor Vehicle Administration System, abbreviated as SAMSAT. The performance of service operations at the SAMSAT office in West Java Province has not reached the optimal stage. This is allegedly related to the implementation of service operations and partnership systems. Therefore, this study aims to examine the effect of partnerships and service operating systems on the operational performance of SAMSAT services in West Java. The research method used in this study is survey research. The unit of analysis is the SAMSAT office in West Java Province with an observation unit that is an apparatus from the SAMSAT office in West Java Province spread over 27 districts / cities. Based on a small population size, a census of the entire population is carried out. Causality analysis is used to determine the causal relationship between variables, using PLS. The results of the study show that partnerships and service operating systems have a significant effect on operating performance. System operating performance has a more dominant influence than partnerships in increasing SAMSAT operating performance. The results of this study have implications for the SAMSAT apparatus in West Java Province that efforts to develop operational performance of SAMSAT services can be done by prioritizing the development of service operating systems and supported by the development of closer partnerships with related parties.

Keywords

partnership service operating system operating performance

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite
Subagja, M. (2022). Partnership and Service Operation Systems in Improving the Performance of Samsat Service Operations in West Java. Ilomata International Journal of Social Science, 3(2), 195-206. https://doi.org/10.52728/ijss.v3i2.451

References

  1. Adams, D., & Hess, M. (2010). Operationalising place‐based innovation in public administration. Journal of Place Management and Development, 3(1), 8–21. https://doi.org/10.1108/17538331011030248
  2. Anderson, S. B., Ball, S., & Murphy, R. T. (1981). Encyclopedia of educational evaluation (3rd ed.). Jossey-Bass Publishers. https://www.abebooks.com/Encyclopedia-educational-evaluation-Hardcover-Anderson-Scarvia/30892537927/bd
  3. Ang, C.-L., Tahar, R. M., & Murat, R. (2003). An Empirical Study on Electronic Commerce Diffusion in the Malaysian Shipping Industry. The Electronic Journal of Information Systems in Developing Countries, 14(1), 1–9. https://doi.org/10.1002/j.1681-4835.2003.tb00092.x
  4. Ariani, D. W. (2014). Manajemen Operasi Jasa (1st ed.). Universitas Terbuka. https://pustaka.ut.ac.id/lib/ekma4369-manajemen-operasi-jasa/
  5. Arikan, C., Kirci, S., & Zengin, S. (2015). Effects of Organizational Structure at Outsourcing Companies to Operational Performance: A Practice in Logistics Sector. International Journal of Arts & Sciences, 8(4), 263–272. http://www.universitypublications.net/ijas/0804/html/ijas0804-cont.pdf
  6. Asher, A. (2003). What factors influence the formation of a successful e-business partnership? An exploratory study of EDI adoption [The Claremont Graduate University]. https://www.semanticscholar.org/paper/What-factors-influence-the-formation-of-a-an-study-Olfman-Asher/dc9a3dffe5f78f450fb7cc3edc5579f0dc8e943c
  7. Carlborg, P., Kindström, D., & Kowalkowski, C. (2014). The evolution of service innovation research: a critical review and synthesis. The Service Industries Journal, 34(5), 373–398. https://doi.org/10.1080/02642069.2013.780044
  8. Chin, W. W. (1998). The partial least squares approach for structural equation modeling. In G. A. Macoulides (Ed.), Modern methods for business research (1st ed., pp. 295–336). Lawrence Erlbaum. https://www.scirp.org/(S(i43dyn45teexjx455qlt3d2q))/reference/ReferencesPapers.aspx?ReferenceID=448251
  9. Cravens, D. W., & Piercy, N. F. (2013). Strategic marketing (10th ed.). McGraw-Hill. https://www.worldcat.org/title/strategic-marketing/oclc/782128081
  10. Denhardt, R. B., & Denhardt, J. V. (2015). The New Public Service : Serving not Steering (3rd ed.). Routledge, Taylor & Francis Group. https://books.google.co.id/books?id=5mWmBgAAQBAJ&printsec=frontcover&hl=id#v=onepage&q&f=false
  11. Dziallas, M., & Blind, K. (2019). Innovation indicators throughout the innovation process: An extensive literature analysis. Technovation, 80–81, 3–29. https://doi.org/10.1016/j.technovation.2018.05.005
  12. Haksever, C., Render, B., Russell, R. S., & Murdick, R. G. (2000). Service Management and Operations (2nd ed.). Pearson Education Limited. https://www.pearson.com/us/higher-education/program/Haksever-Service-Management-and-Operations-2nd-Edition/PGM2803616.html
  13. Hardy, S. D., & Koontz, T. M. (2009). Rules for Collaboration: Institutional Analysis of Group Membership and Levels of Action in Watershed Partnerships. Policy Studies Journal, 37(3), 393–414. https://doi.org/10.1111/j.1541-0072.2009.00320.x
  14. Herawati, L. N., & Hidayat, V. S. (2022). Pengaruh Penerapan E-Samsat Dan Sanksi Perpajakan Terhadap Kepatuhan Wajib Pajak Kendaraan Bermotor (Studi Kasus Pada Wajib Pajak Di Samsat Kota Cimahi). Jurnal Pendidikan Akuntansi (JPAK), 10(1), 50–59. https://doi.org/10.26740/jpak.v10n1.p50-59
  15. Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2015). Strategic management: competitiveness and globalization: concepts (1st ed.). Cengage Learning. https://www.cengage.com/c/strategic-management-concepts-and-cases-competitiveness-and-globalization-12e-hitt/9781285425177
  16. Kadir, A., Lubis, A. A., & Isnaini, I. (2019). Implementasi Kebijakan Sistem Administrasi Manunggal Satu Atap di Kabupaten Mandailing Natal. JUPIIS: Jurnal Pendidikan Ilmu-Ilmu Sosial, 11(2), 157. https://doi.org/10.24114/jupiis.v11i2.13860
  17. Karabulut, A. T. (2015). Effects of Innovation Strategy on Firm Performance: A Study Conducted on Manufacturing Firms in Turkey. Procedia - Social and Behavioral Sciences, 195, 1338–1347. https://doi.org/10.1016/j.sbspro.2015.06.314
  18. Kotler, P., & Keller, L. (2016). Marketing Management (15th ed.). Pearson Education Limited. t.ly/TuhY
  19. Persada, R. (2011). Kualitas Pelayanan Pemungutan Pajak Kendaraan Bermotor Pada Kantor Bersama Samsat Kota Batam. Sosiohumaniora, 13(3), 284. https://doi.org/10.24198/sosiohumaniora.v13i3.5508
  20. Renreng, M., Said, S., Serang, S., & Mapparenta. (2016). Effect Of Corporate Governance, Integrated Quality Management, Corporate Social Responsibility On Competitive Capabilities And Operational Performance. Journal of Arts, Science & Commerce, 7(4), 96–106. https://onesearch.id/Record/IOS2726.slims-85773
  21. Rita. (2010). Pengaruh Strategi Inovasi Terhadap Kinerja Operasional Perusahaan Manufaktur. Binus Business Review, 1(2), 474–787. https://journal.binus.ac.id/index.php/BBR/article/view/1095/961
  22. Sakawati, H., Widyawati, W., & Ahmad, S. (2017). Pelayanan Penerbitan STNK di Kantor Sistem Administrasi Manunggal Satu Atap (SAMSAT) Kabupaten Bone. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 14(2), 237–251. https://doi.org/10.31113/jia.v14i2.116
  23. Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 393–409. https://doi.org/10.1016/S0272-6963(98)00046-1
  24. Schroeder, R. G. (1993). Operations management: decision making in the operations function (4th ed.). McGraw-Hill. https://opac.perpusnas.go.id/DetailOpac.aspx?id=79279
  25. Sekaran, U. (2017). Metode penelitian untuk bisnis (R. Bougie (ed.); 2nd ed.). Salemba Empat. https://opac.perpusnas.go.id/DetailOpac.aspx?id=1186864
  26. Singarimbun, M. (2007). Metode Penelitian Survei (S. Effendi (ed.); 5th ed.). LP3ES. https://opac.perpusnas.go.id/DetailOpac.aspx?id=238017
  27. Susanti, L., & Ery Setiawan, P. (2019). Pengaruh Layanan Samsat Corner, Kesadaran Wajib Pajak, Sosialisasi Perpajakan dan Kualitas Pelayanan pada Kepatuhan Wajib Pajak Kendaraan Bermotor. E-Jurnal Akuntansi, 29(2), 630. https://doi.org/10.24843/EJA.2019.v29.i02.p11
  28. Terziovski, M., Samson, D., & Dow, D. (1997). The business value of quality management systems certification. Evidence from Australia and New Zealand. Journal of Operations Management, 15(1), 1–18. https://doi.org/10.1016/S0272-6963(96)00103-9
  29. Utami, Y. (2009). Pengaruh Strategi Inovasi Terhadap Kinerja Operasional Industri Batik di Yogyakarta. Jurnal Analisis Bisnis Ekonomi, 7(2), 126–135. https://journal.unimma.ac.id/index.php/bisnisekonomi/article/view/307
  30. Witell, L., Snyder, H., Gustafsson, A., Fombelle, P., & Kristensson, P. (2016). Defining service innovation: A review and synthesis. Journal of Business Research, 69(8), 2863–2872. https://doi.org/10.1016/j.jbusres.2015.12.055
  31. Yoo, B. J., Mukhopadhyay, T., & Choudhary, V. (2002). A Model of Neutral B2B Intermediaries. Journal of Management Information Systems, 19(3), 43–68. https://doi.org/10.1080/07421222.2002.11045734