Main Article Content


Good governance in Indonesia has started to be implemented since the outbreak of the reform era. Good Governance is one of the reform tools that is absolutely applied in a new government. However, if you look at the development of reforms that have been going on for quite a long time, the implementation of good governance in Indonesia cannot be said to be fully successful in accordance with the aspirations of the previous reforms. The occurrence of a national crisis and various problems in Indonesia were partly caused by weaknesses in government management, especially the bureaucracy which did not heed the principles of good governance. As a result, various problems arise, such as the deteriorating quality of service to the community. This is a qualitative research with a case study approach. Data collection was carried out using semi-structured interviews with 20 applicants who are managers of training institutions and community learning centers (CLC). The results of this study indicate that the implementation of good governance in the Ministry of Education and Culture still has to be improved and this will affect the public services they apply, particularly in 4 aspects namely participation, transparency, responsiveness and equity.


Good governance public service training institutions community learning center

Article Details

How to Cite
Zahran, W. S., Terada, A., & Saengsroi, J. (2023). Implementation of Good Governance Principles in Improving Public Services : A Case Study of the Ministry of Education and Culture. Ilomata International Journal of Social Science, 4(1), 119-131.


  1. Adinegara, G., & Sukamulya, S. (2021). The Effect of Good Corporate Governance on the Market Value of Financial Sector Companies in Indonesia. Jurnal Akuntansi Dan Keuangan, 23(2), 83–94.
  2. Aguado, N. A. (2017). Assignments for Studying Frontline Bureaucracy. Journal of Public Affairs Education, 23(2), 759–766.
  3. Arikunto, S. (2013). Prosedur Penelitian: Suatu Pendekatan Praktik (8th ed.). Rineka Cipta.
  4. Asatryan, Z., Heinemann, F., & Pitlik, H. (2017). Reforming the public administration: The role of crisis and the power of bureaucracy. European Journal of Political Economy, 48, 128–143.
  5. Bakker, M. H., van Bommel, M., Kerstholt, J. H., & Giebels, E. (2018). The influence of accountability for the crisis and type of crisis communication on people’s behavior, feelings and relationship with the government. Public Relations Review, 44(2), 277–286.
  6. Cárcaba, A., Arrondo, R., & González, E. (2022). Does good local governance improve subjective well-being? European Research on Management and Business Economics, 28(2), 100192.
  7. Castro, C., & Lopes, I. C. (2022). E-Government as a Tool in Controlling Corruption. International Journal of Public Administration, 1–14.
  8. Chng, S., Anowar, S., & Cheah, L. (2021). To embrace or not to embrace? Understanding public’s dilemma about autonomous mobility services: A case study of Singapore. Case Studies on Transport Policy, 9(4), 1542–1552.
  9. Creswell, J. W. (2017). Research Design Pendekatan Kualitatif, Kuantitatif, dan Mixed (S. Z. Qudsy (ed.); 3rd ed.). Pustaka Pelajar.
  10. Creswell, J. W., & Creswell, J. D. (2018). Research design: qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications, Inc.
  11. Daniri, M. A. (2014). Lead by GCG (1st ed.). Gagas Bisnis.
  12. Ditta, A. S. A., & Setiawan, D. (2019). Corporate governance in Indonesia: One decade perspective. Jurnal Keuangan Dan Perbankan, 23(1).
  13. Dunn, W. N. (2018). Public Policy Analysis: An Integrated Approach (3rd ed.). Routledge, Taylor & Francis Group.
  14. Fareed, Z., Wang, N., Shahzad, F., Meran Shah, S. G., Iqbal, N., & Zulfiqar, B. (2022). Does good board governance reduce idiosyncratic risk in emerging markets? Evidence from China. Journal of Multinational Financial Management, 65, 100749.
  15. Fittra, D. H. (2020). Kewenangan Komisi Pemberantasan Korupsi Dalam Kode Etik Pemberantasan Tindak Pidana Korupsi. Logika : Journal of Multidisciplinary Studies, 11(02).
  16. Garcia-Murillo, M. (2013). Does a government web presence reduce perceptions of corruption? Information Technology for Development, 19(2), 151–175.
  17. Kaufmann, D., & Kraay, A. (2014). Governance Indicators: Where Are We, Where Should We Be Going? (No. 4370; Policy Research).
  18. Keban, Y. T. (2014). Enam Dimensi Strategi Administrasi Publik : Konsep, Teori dan Isu (1st ed.). Gava Media.
  19. Kotler, P., & Keller, L. (2016). Marketing Management (15th ed.). Pearson Education Limited.
  20. Kusnadi, A. (2017). Re-Evaluasi Hubungan Pengawasan Pusat dan Daerah Setelah Berlakunya UU No. 23 Tahun 2014 Tentang Pemerintahan Daerah. Arena Hukum, 10(1), 61–77.
  21. Magtulis, P. P., & Poquiz, J. L. (2017). Big Government, Big Corruption? Examining the Relationship between Government Size and Public Corruption in the Philippines. International Journal of Public Administration, 40(11), 954–967.
  22. Mansoor, M. (2021). Citizens’ trust in government as a function of good governance and government agency’s provision of quality information on social media during COVID-19. Government Information Quarterly, 38(4), 101597.
  23. Mardiasmo. (2006). Perwujudan Transparansi dan Akuntabilitas Publik Melalui Akuntansi Sektor Publik: Suatu Sarana Good Governance. Jurnal Akuntansi Pemerintah, 2(1), 1–17.
  24. Masters, A. B., & Graycar, A. (2016). Making Corruption Disappear in Local Government. Public Integrity, 18(1), 42–58.
  25. Miles, M. B., & Huberman, M. A. (1994). Qualitative Data Analysis: An Expanded Sourcebook (2nd ed.). SAGE Publications, Inc.
  26. Morozumi, A., & Veiga, F. J. (2016). Public spending and growth: The role of government accountability. European Economic Review, 89, 148–171.
  27. Nuesiri, E. O. (2022). Good governance of local forest is neither easy nor cheap: Policy learning from Bimbia-Bonadikombo. Forest Policy and Economics, 136, 102672.
  28. O’Shea, J., Ryan, C., Gallagher, J., O’Brien, C., Morris, C., Dwyer, E., Laughlin, J. M., Fitzpatrick, L., O’Meara, M., Kelly, S., Knox, S., & Ledwidge, M. (2022). Public perceptions of pharmacogenomic services in Ireland - Are people with chronic disease more likely to want service availability than those without? A questionnaire study. Exploratory Research in Clinical and Social Pharmacy, 8, 100182.
  29. Obolonskii, A., & Barabashev, A. (2014). How to Clean Out the Augean Stable of Our Bureaucracy. Russian Politics & Law, 52(2), 77–94.
  30. Omri, A., & Ben Mabrouk, N. (2020). Good governance for sustainable development goals: Getting ahead of the pack or falling behind? Environmental Impact Assessment Review, 83, 106388.
  31. Osuoka, I. ‘Asume.’ (2020). Cooptation and contention: Public participation in the Nigeria Extractive Industries Transparency Initiative and the demand for accountable government. The Extractive Industries and Society, 7(3), 796–803.
  32. Pamungkas, A. H., Sunarti, V., & Wahyudi, W. A. (2018). Peran PKBM dalam Peningkatan Pertumbuhan Ekonomi dan Kesejahteraan Hidup Masyarakat Sesuai Target SDGs. SPEKTRUM: Jurnal Pendidikan Luar Sekolah (PLS), 6(3), 303.
  33. Parasuraman, A. P., Berry, L. L., & Zeithaml, V. . (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, 67, 420–450.
  34. Parasuraman, A. P., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
  35. Poppelwell, E., & Overton, J. (2022). Culture, scale and the adaptation of good governance: Insights from SOEs in Samoa and Tonga. World Development Perspectives, 28, 100468.
  36. Prahono, A., & Elidjen. (2015). Evaluating the Role e-Government on Public Administration Reform: Case of Official City Government Websites in Indonesia. Procedia Computer Science, 59, 27–33.
  37. Putri, H. T., Suryanef, S., Montessori, M., & Ersya, M. P. (2022). Persepsi Mahasiswa Prodi PPKn terhadap Pendidikan Anti-korupsi dalam Membentuk Karakter Anti-Korupsi. Journal of Civic Education, 5(2), 204–211.
  38. Rijanto, T. (2007). Karakteristik dari Proses Kependidikan yang Bermakna bagi Revitalisasi Pendidikan Moral dalam Menghadapi Tantangan Zaman. Jurnal Pendidikan Dan Kebudayaan, 13(69), 1104–1119.
  39. Saito, Y. (2021). Is good governance a necessary precursor to peace? UNDP.
  40. Saptono, P. B., & Purwanto, D. (2022). Historical Development of Good Corporate Governance in Indonesia (1998-2020): Government’s Role in Establishing the Regulatory Framework. Jurnal Borneo Administrator, 18(3), 263–278.
  41. Sosiawan, U. M. (2019). Peran Komisi Pemberantasan Korupsi (KPK) Dalam Pencegahan dan Pemberantasan Korupsi. Jurnal Penelitian Hukum De Jure, 19(4), 517.
  42. Sugiyono. (2019). Metode Penelitian Kuantitatif Kualitatif dan R&D (I). Alfabeta.
  43. Syaifanur, F., & Saleh, M. (2022). Analisis Laporan Realisasi Anggaran untuk Menilai Tingkat Ekonomi, Efektivitas, dan Efisiensi Kinerja Keuangan BLUD. Jurnal Ilmiah Mahasiswa Ekonomi Akuntansi, 7(2), 252–258.
  44. Turner, M., Prasojo, E., & Sumarwono, R. (2022). The challenge of reforming big bureaucracy in Indonesia. Policy Studies, 43(2), 333–351.
  45. World Bank. (2009). Governance and Good Governance: Varying Definitions. What Is Governance?
  46. Wu, J., Liu, J., Jin, X., & Sing, M. C. P. (2016). Government accountability within infrastructure public–private partnerships. International Journal of Project Management, 34(8), 1471–1478.
  47. Yin, R. K. (2012). Case Study Research. Design and Methods (4th ed.). SAGE Publications, Inc.
  48. Yuwanto, L. (2018). Kinerja Penanganan Tindak Pidana Korupsi Sumber Daya Alam dan Kepercayaan Terhadap Komisi Pemberantasan Korupsi. INTEGRITAS, 2(1), 25.
  49. Zemke, R., & Schaap, D. (1990). The Service Edge: 101 Companies That Profit from Customer Care (2nd ed.). Plume Publishing.
  50. Zuniga-Garcia, N., Gurumurthy, K. M., Yahia, C. N., Kockelman, K. M., & Machemehl, R. B. (2022). Integrating shared mobility services with public transit in areas of low demand. Journal of Public Transportation, 24, 100032.

Most read articles by the same author(s)