Article Sidebar

Download
PDF
Statistic
Read Counter : 0 Download : 0

Downloads

Download data is not yet available.

Main Article Content

Abstract

This study aims to describe the influence of public service quality, employee ambidexterity, and women leadership on public management of Bukittinggi City Government. This study used a comparative quantitative method. The location of the study was in the Bukittinggi City Government environment. The sample of this study was the leadership ranks, namely from echelon II. B to echelon IV. B totaling 209 people. The research instrument was a questionnaire. Data collection was carried out by distributing Google form questionnaires via WAg. The data analysis technique used the T-test. The conclusion of this study is that there is a significant influence of employee ambidexterity toward public management, women leadership toward public management, public service quality with employee ambidexterity, and public service quality toward women leadership. The limitations of this study lie in the research method that only used a quantitative approach, in addition, the research location is only limited to the Bukittinggi City Government environment. Recommendations for further research are to use mixed-method research methods, add contextual variables, and compare with international contexts.

Keywords

Public Service Quality Employee Ambidexterity Women Leadership Public Management Government Organization

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite
Mulyani, A. (2025). Public Service Quality, Employee Ambidexterity, Women Leadership and Public Management of Government Organization. Ilomata International Journal of Management, 6(3), 1053-1069. https://doi.org/10.61194/ijjm.v6i3.1567

References

  1. Abdullah Dahlan, D. (2023). Current state of female leadership in higher education institutions in Saudi Arabia. Cogent Business and Management, 10(3). https://doi.org/10.1080/23311975.2023.2276990
  2. Aidi, A., Avianti, I., Koeswayo, P. S., Poulus, S., & Mariam, S. (2024). The effect of an inclusive approach to collaborative governance and its impact on digitizing the quality of public services. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2392324
  3. Alkaabi, S., Hazzam, J., Wilkins, S., & Dan, S. (2024). The Influences of Ambidexterity, New Public Management and Innovation on the Public Service Quality of Government Organizations. Public Performance and Management Review, 47(5), 1110–1137. https://doi.org/10.1080/15309576.2024.2367130
  4. Alo, O. (2023). The role of ambidextrous leadership in developing team-level ambidexterity: Exploring the supporting roles of reflective conversations and ambidextrous HRM. Africa Journal of Management, 9(1), 70–96. https://doi.org/10.1080/23322373.2022.2155122
  5. Alolayyan, M. N., & AlFaraj, H. M. (2024). Evaluation of impact of COVID-19 precautionary measures and quality of services on the patient satisfaction in outpatient private clinics. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2336642
  6. Alshdiefat, A. S., Lee, A., Sharif, A. A., Rana, M. Q., & Abu Ghunmi, N. A. (2024). Women in leadership of higher education: critical barriers in Jordanian universities. Cogent Education, 11(1). https://doi.org/10.1080/2331186X.2024.2357900
  7. Amoako, G. K., Ampong, G. O., Gabrah, A. Y. B., de Heer, F., & Antwi-Adjei, A. (2023). Service quality affecting student satisfaction in higher education institutions in Ghana. Cogent Education, 10(2). https://doi.org/10.1080/2331186X.2023.2238468
  8. Anderson, E. A. B., Nonterah, N. K., Tayviah, M. M., Agyeman, S. O., & Mahami, R. (2023). “It seems the women are taking over": Stereotyping around women in top-level leadership positions in Ghana’s universities. Agenda, 37(2), 74–88. https://doi.org/10.1080/10130950.2023.2251814
  9. Beeri, I. (2021). Lack of reform in Israeli local government and its impact on modern developments in public management. Public Management Review, 23(10), 1423–1435. https://doi.org/10.1080/14719037.2020.1823138
  10. Bustamante, A., Lopez, B. B. S., Jones, E. M., Turk, M., Arellano, M. F. T., Treminio, S., Rata, M. J., Msokera, C., Daradkeh, H., Barkhordarzadeh, A. D., Umutoni, A., Bautista, A., Naidu, P., Munabi, N. C. O., Magee, W. P., Cote, E. A., Magee, K., & Auslander, A. (2024). Breaking the Glass Ceiling: A Multiregional Study of Mentorship and Leadership in All-Women Surgical Teams. Journal of Healthcare Leadership, 16, 403–414. https://doi.org/10.2147/JHL.S472364
  11. Clarke, J., & Newman, J. (2024). Debate: Beyond the New Public Management? Public Money and Management, 1–2. https://doi.org/10.1080/09540962.2024.2387912
  12. Dewi, N. K., Suroso, A. I., Fahmi, I., & Syarief, R. (2023). The influence of women’s leadership on corporate sustainability in Indonesia. Cogent Business and Management, 10(3). https://doi.org/10.1080/23311975.2023.2262706
  13. Döring, M., Pihl-Thingvad, S., & Vogel, R. (2024). Time to rediscover task-oriented leadership? A multi-source, time-lagged study on leadership and well-being in public service jobs. Public Management Review, 00(00), 1–26. https://doi.org/10.1080/14719037.2024.2411631
  14. Dzenopoljac, A., Dzenopoljac, V., Muhammed, S., Abidi, O., & Kraus, S. (2024). Intra-organizational knowledge sharing, ambidexterity and firm performance: evaluating the role of knowledge quality. Journal of Knowledge Management, 28(11), 132–155. https://doi.org/10.1108/JKM-06-2023-0533
  15. Elaigwu, M., Ugwu, J. I., Alghorbany, A., Ngwoke, O. M., Ude, A. O., Desmond, O. C., & Audu, P. (2024). Sustainability disclosure quality of Nigerian listed firms: the role of female leadership, board communication, and external assurance. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2376774
  16. Engdaw, B. (2022). The effect of administrative decentralization on quality public service delivery in Bahir Dar city administration: the case of Belay Zeleke sub-city. Cogent Social Sciences, 8(1). https://doi.org/10.1080/23311886.2021.2004675
  17. Ferede, W. L., Endawoke, Y., & Tessema, G. (2024). Effects of strategic leadership on change management: examining the mediating roles of accountability, knowledge management, and organizational culture in public organizations: a study in Central Gondar, Ethiopia. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2416613
  18. Gardiner, A., Chur-Hansen, A., Turnbull, D., & Semmler, C. (2023). Qualitative evaluations of women’s leadership programs: a global, multi-sector systematic review. Australian Journal of Psychology, 75(1). https://doi.org/10.1080/00049530.2023.2213781
  19. Girma, M. (2022). Evaluating service performance of public bus transit service: a case study of Addis Ababa, Ethiopia. Urban, Planning and Transport Research, 10(1), 483–501. https://doi.org/10.1080/21650020.2022.2112274
  20. Gleeson, J. (2023). From New Public Management to public value: Irish education policy through the lens of Statements of Strategy. Irish Educational Studies, 0(0), 1–20. https://doi.org/10.1080/03323315.2023.2258118
  21. Hamblin, R., Plimmer, G., Badar, K., & Lasthuizen, K. (2024). Organizational Ambidexterity: A Bibliometric Review and Framework for Future Public Administration Research. Public Performance and Management Review, 47(5), 1073–1109. https://doi.org/10.1080/15309576.2024.2373178
  22. Hartley, J., Ongaro, E., Quick, K., & Schröter, E. (2023). Public management and policing: a dialectical inquiry. Public Management Review, 25(9), 1711–1729. https://doi.org/10.1080/14719037.2023.2224809
  23. Hilal, Y. Y., Mifsud, D., & Hammad, W. (2024). Female educational leadership in the Arab world: a systematic review of published research literature. International Journal of Leadership in Education, 00(00), 1–29. https://doi.org/10.1080/13603124.2024.2316655
  24. Hobbins, J., Kristiansen, E., & Carlström, E. (2023). Women, Leadership, and Change–Navigating between Contradictory Cultures. NORA - Nordic Journal of Feminist and Gender Research, 31(3), 209–221. https://doi.org/10.1080/08038740.2022.2098377
  25. Hudecek, M. F. C., Grünwald, K. C., von Gehlen, J., Lermer, E., & Heiss, S. F. (2024). You may fail but won’t quit? Linking servant leadership with error management culture is positively associated with employees’ motivational quality. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2406361
  26. Ijigu, A. W., Alemu, A. E., & Kuhil, A. M. (2022). The mediating role of employee ambidexterity in the relationship between high-performance work system and employee work performance: An empirical evidence from ethio-telecom. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2135220
  27. Iman, A., Nazarov, Z., & Obydenkova, A. (2022). Female Leadership, Democratization, and Firm Innovation: Social Inequalities and Gender Issues in Post-Communist Economies. Eastern European Economics, 60(2), 149–170. https://doi.org/10.1080/00128775.2021.2024440
  28. Kebede, A. G., Terefe, S. D., & Ijigu, A. W. (2024). Ambidextrous leadership and academic staff innovative behavior at Debre Berhan University, Ethiopia: the mediating role of workplace happiness. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2307564
  29. Krogh, A. H., & Triantafillou, P. (2024). Developing New Public Governance as a public management reform model. Public Management Review, 26(10), 3040–3056. https://doi.org/10.1080/14719037.2024.2313539
  30. Kumalaningrum, M. P., Ciptono, W. S., Indarti, N., & Purnomo, B. R. (2023). Ambidexterity in Indonesian SMEs: A systematic review and synthesis for future research. Cogent Business and Management, 10(1). https://doi.org/10.1080/23311975.2023.2199490
  31. Lee, J. K., Tackett, S., Skarupski, K. A., Forbush, K., Fivush, B., Oliva-Hemker, M., & Levine, R. B. (2024). Inspiring and Preparing Our Future Leaders: Evaluating the Impact of the Early Career Women’s Leadership Program. Journal of Healthcare Leadership, 16, 287–302. https://doi.org/10.2147/JHL.S470538
  32. Liu, C., Mi, X., & Gao, Y. (2023). How Servant Leadership Influence Employee Service Quality of Fitness Centers During COVID-19: The Interacting Effects of Self-Efficacy. Psychology Research and Behavior Management, 16, 801–815. https://doi.org/10.2147/PRBM.S395377
  33. Marno, Padil, M., Aziz, A., Bakar, A., Mubarak, R., Teguh Prastyo, A., Barkah, Q., & Binti Ismail, A. (2024). ‘Leading with cultural wisdom’: egalitarian women’s leadership at three universities in Malaysia and Indonesia. Cogent Education, 11(1). https://doi.org/10.1080/2331186X.2024.2372196
  34. Mascareño, J., Rietzschel, E. F., & Wisse, B. (2021). Ambidextrous leadership: opening and closing leader behaviours to facilitate idea generation, idea promotion and idea realization. European Journal of Work and Organizational Psychology, 30(4), 530–540. https://doi.org/10.1080/1359432X.2021.1872544
  35. Masudin, I., Safitri, N. T., Restuputri, D. P., Wardana, R. W., & Amallynda, I. (2020). The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering: Evidence from Indonesian logistics service providers. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1826718
  36. McDonald, K., Tower, J., & Hanlon, C. (2023). New public management and aquatic and recreation centre planning and decision-making processes. Managing Sport and Leisure, 1–16. https://doi.org/10.1080/23750472.2023.2267057
  37. McEwen, J., Bigby, C., & Douglas, J. (2021). How leaders in day service organisations understand service quality. Research and Practice in Intellectual and Developmental Disabilities, 8(2), 126–134. https://doi.org/10.1080/23297018.2021.1951619
  38. Meng, J., & Neill, M. S. (2021). Inclusive leadership and women in public relations: defining the meaning, functions, and relationships. Journal of Public Relations Research, 33(3), 150–167. https://doi.org/10.1080/1062726X.2021.2010556
  39. Mengistu, M. A., Worku, M. Y., & Melesse, T. (2023). Perceptions and practice of primary school English teachers in lesson study to improve their classroom practices. Cogent Education, 10(1). https://doi.org/10.1080/2331186X.2023.2196906
  40. Næss, H. E., & Lange, B. K. (2023). Developing organisational ambidexterity in sport organisations? A qualitative study of a mentor programme for young leaders. European Journal for Sport and Society, 20(2), 161–178. https://doi.org/10.1080/16138171.2022.2075135
  41. Nasution, M. I., Soemaryani, I., Yunizar, & Hilmiana. (2024). Ambidextrous leadership and individual ambidexterity: emerging challenges for medical representative performance. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2356904
  42. Nie, M., Grendstad, G., Shaffer, W. R., & Waltenburg, E. N. (2022). The Impact of Female Leadership in Collegial Courts on Time to Render Merits Decisions: Evidence from the Norwegian Supreme Court. Justice System Journal, 43(3), 353–372. https://doi.org/10.1080/0098261X.2022.2095944
  43. Ojasalo, J., & Kauppinen, S. (2024). Public Value in Public Service Ecosystems. Journal of Nonprofit and Public Sector Marketing, 36(2), 179–207. https://doi.org/10.1080/10495142.2022.2133063
  44. Ouyang, C., Zhu, Y., & Ma, Z. (2022). Ambidextrous Leadership and Employee Voice Behavior: The Role of Work Motivation and Ambidextrous Culture. Psychology Research and Behavior Management, 15, 2899–2914. https://doi.org/10.2147/PRBM.S385033
  45. Peez, A. (2024). Is Multi-Method Research More Convincing Than Single-Method Research? An Analysis of International Relations Journal Articles, 1980–2018. In Security Studies (Vol. 33, Issue 1). Routledge. https://doi.org/10.1080/09636412.2023.2262388
  46. Raalskov, J., Schlichter, J., Haug, A., & Klyver, K. (2024). Organizational ambidexterity in young SMEs? The incompatibility of entrepreneurial orientation and process improvement. Entrepreneurship and Regional Development, 36(7–8), 1096–1117. https://doi.org/10.1080/08985626.2024.2310112
  47. Sanabria-Pulido, P., & Leyva, S. (2023). A patchwork quilt of public administration models without early weberianism? Public management reforms in Colombia since the 1980s. Public Management Review, 25(10), 1926–1937. https://doi.org/10.1080/14719037.2022.2054227
  48. Santos, C. S. Dos, Lugosi, P., & Hawkins, R. (2024). Trust, traditions and indigenous women’s leadership in sustainable tourism management. Journal of Sustainable Tourism, 0(0), 1–17. https://doi.org/10.1080/09669582.2024.2309200
  49. Shand, R., Parker, S., Liddle, J., Spolander, G., Warwick, L., & Ainsworth, S. (2023). After the applause: understanding public management and public service ethos in the fight against Covid - 19. Public Management Review, 25(8), 1475–1497. https://doi.org/10.1080/14719037.2022.2026690
  50. Simonet, D. (2024). New Public Management, Austerity, and the Alienation of the Medical Profession in France. Journal of Healthcare Leadership, 16, 329–339. https://doi.org/10.2147/JHL.S463904
  51. Siyum, B. A. (2024). Service quality gap in Ethiopia: expected and perceived services in the public sector. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2024.2359269
  52. Smit, F. J. N. van B. (2023). The rise of new public management at the institutional level: an analysis of a Dutch university and the role of administrators in initiating organizational change, 1980s to 2010s. Management and Organizational History, 18(3–4), 223–243. https://doi.org/10.1080/17449359.2023.2244462
  53. Sofyani, H., Riyadh, H. A., & Fahlevi, H. (2020). Improving service quality, accountability and transparency of local government: The intervening role of information technology governance. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1735690
  54. Syah, T. Y. R., & Olivia, D. (2022). Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2065790
  55. Talaja, A., Škokić, V., & Mise, N. (2023). Organizational change capability and ambidexterity: The mediating role of innovativeness and responsiveness. Cogent Business and Management, 10(3). https://doi.org/10.1080/23311975.2023.2279380
  56. Tiruneh, C. T., & Woldeyohannes, F. W. (2022). Antiretroviral Therapy Service Quality and Associated Factors at Selected Public Hospitals, Addis Ababa, Ethiopia, 2021. HIV/AIDS - Research and Palliative Care, 14, 129–142. https://doi.org/10.2147/HIV.S348254
  57. Tran, N. M., & Nguyen, T. H. (2022). Women’s leadership and SMEs’ CSR performance: Family versus nonfamily firms. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2157973
  58. Valerio, E., Spence, R., & Adapa, S. (2024). Women’s leadership development in agricultural research: an empirical study in Southeast Asia and the Pacific. Cogent Education, 11(1). https://doi.org/10.1080/2331186X.2024.2351240
  59. van der Hoek, M., & Kuipers, B. S. (2024). Who are leading? A survey of organizational context explaining leadership behaviour of managers and non-managerial employees in public organizations. Public Management Review, 26(4), 1083–1107. https://doi.org/10.1080/14719037.2022.2160005
  60. Wang, Y., Yan, F., Jia, F., & Chen, L. (2023). Building supply chain resilience through ambidexterity: an information processing perspective. International Journal of Logistics Research and Applications, 26(2), 172–189. https://doi.org/10.1080/13675567.2021.1944070
  61. Watterston, B., & Ehrich, L. C. (2024). Women’s leadership development is everybody’s business: if not now, when? School Leadership and Management, 44(2), 159–179. https://doi.org/10.1080/13632434.2023.2299942
  62. Wilhelm, C., Joeckel, S., & Dogruel, L. (2024). A women’s issue? The role of backlash and issue ownership in users’ engagement with articles about gender equality. Feminist Media Studies, 24(3), 575–592. https://doi.org/10.1080/14680777.2023.2203874